Shipping Policy
Remote & Special Area Shipping Notice
If your shipping address is located in a remote area, island, overseas territory or special customs zone, additional courier, remote-area, customs clearance or handling fees may apply. These charges are determined by the carrier.
Free shipping from our EU warehouse is not available for the locations listed below. Depending on product availability, we may still be able to arrange shipment from our EU, UK or China warehouse, but additional shipping charges may apply.
Affected Areas & Postcodes:
- Spain
- Canary Islands: 35000–35999, 38000–38999
- Ceuta: 51000–51009
- Melilla: 52000–52009
- Balearic Islands: 07000–07999
- Portugal
- Madeira: 9000–9399
- Azores: 9500–9999
- France
- Guadeloupe: 971xx
- Martinique: 972xx
- French Guiana: 973xx
- Réunion: 974xx
- Mayotte: 976xx
- French Polynesia: 987xx
- New Caledonia: 988xx
- Corsica: 20000–20999
- Denmark
- Greenland: 3900–3999
- Faroe Islands: FO-100–FO-999
- United Kingdom & Related Territories
- Jersey: JE1–JE5
- Guernsey: GY1–GY10
- Isle of Man: IM1–IM9, IM86, IM99
- Gibraltar: GX11 1AA
- Norway
- Svalbard: 9170–9179
- Jan Mayen: 8099
- Finland
- Åland Islands: 22000–22999 / AX-22xxx
- Italy
- Livigno: 23041
- Campione d’Italia: 22061 / 6911
- Germany
- Büsingen am Hochrhein: 78266 / 8238
- Helgoland: 27498
What Should I Do?
Please contact us at customerservice@hifiman.com for a shipping quotation before we process your order. We will confirm the available dispatch warehouse, shipping method and any additional charges.
Please note: Orders shipping to the areas listed above may be placed on hold until the shipping cost has been confirmed.
Delivery Time Frame
Q: When will my order be dispatched?
A: In-stock items are typically processed and dispatched within one working day.
Please note that during busy periods, such as public holidays, there may be a slight delay of 1–2 working days due to high order volumes. Additionally, open-box and refurbished items require additional testing prior to dispatch, which may result in a longer processing time.
If you require your order urgently, please contact our Customer Service team at customerservice@hifiman.com for an estimated handling time.
- Back-orders: If the item you've selected is currently out of stock, we will notify you via a follow-up email with an estimated dispatch date.
- Multiple shipments: Your order may be fulfilled from multiple locations, and items may arrive separately. You will not be charged any additional shipping fees in such cases.
Q: How long will it take for my order to arrive?
A: Delivery times vary depending on the dispatch date and your shipping destination. For a more accurate estimate, feel free to contact our Customer Service team at customerservice@hifiman.com.
Warehouses
Q: Where will my order be shipped from?
A: Orders are dispatched from our EU-based warehouses. If you wish to confirm stock availability before placing your order, please email us at customerservice@hifiman.com.
Shipping Methods
Q: Which courier services do you use?
A: We use a variety of trusted carriers, including FedEx, UPS, and DHL, depending on your location and the availability of services.
If you have a preferred carrier, please contact us in advance at customerservice@hifiman.com and we will do our best to accommodate your request.
Other Delivery FAQs
Q: What if I no longer want the item when it arrives? Can I refuse the delivery?
A: To avoid delays in processing your refund, we kindly ask you to accept the delivery and then contact us to initiate a return authorisation (RMA).
Please note:
Refusing delivery may result in high return shipping costs and extended return times, for which the recipient will be held responsible.
Q: What should I do if I receive a damaged item?
A: If your item arrives damaged, please retain all original packaging, including the box and contents, and contact our Customer Service team as soon as possible at customerservice@hifiman.com. We will be happy to assist you with a resolution.